# The Role of Trust in Organizational Settings

*Dirks · Trust & Interpersonal · Organization Science · 2001*

A review of trust in organisational settings arguing that trust has both direct effects on workplace outcomes and moderating effects on how people interpret and respond to others' actions. Distinguishes between trust in leaders and trust in peers, finding that trust in leadership has stronger effects on organisational outcomes while peer trust more strongly affects team-level collaboration. Proposes that trust acts as a lens through which ambiguous information is interpreted, linking directly to voice behaviour and psychological safety.

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- **View the source paper:** https://pubsonline.informs.org/doi/10.1287/orsc.12.4.450.10640
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## Connected concepts (10)

- [Psychological Safety and Learning Behavior in Work Teams](https://explore.psychsafety.com/n/edmondson-1999.md) (paper)
- [An Integrative Model of Organizational Trust](https://explore.psychsafety.com/n/mayer-davis-schoorman-1995.md) (paper)
- [Calculus of Voice](https://explore.psychsafety.com/n/the-calculus-of-voice.md)
- [PS & Trust](https://explore.psychsafety.com/n/the-difference-between-trust-and-psychological-safety.md)
- [Affect- and Cognition-Based Trust as Foundations for Interpersonal Cooperation in Organizations](https://explore.psychsafety.com/n/mcallister-1995.md) (paper)
- [Leadership Behavior and Employee Voice: Is the Door Really Open?](https://explore.psychsafety.com/n/detert-burris-2007.md) (paper)
- [Not So Different After All: A Cross-Discipline View of Trust](https://explore.psychsafety.com/n/rousseau-sitkin-burt-camerer-1998.md) (paper)
- [Developing and Maintaining Trust in Work Relationships](https://explore.psychsafety.com/n/lewicki-bunker-1996.md) (paper)
- [Barriers to PS](https://explore.psychsafety.com/n/barriers-to-psychological-safety.md)
- [Betrayal of Trust in Organizations](https://explore.psychsafety.com/n/elangovan-shapiro-1998.md) (paper)