# Dr Richard Cook

*Tom Geraghty · Safety & Human Error, Models & Critique*

A tribute to Dr Richard Cook, framing his 1998 paper 'How Complex Systems Fail' as equivalent in importance to Deming's 14 points. Uses Cook's eighteen characteristics of complex system failure to show why human error is always the beginning of an investigation, not the end.

- **This page:** https://explore.psychsafety.com/n/psychological-safety-78-dr-richard-cook/
- **Read the full article on psychsafety.com:** https://psychsafety.com/psychological-safety-78-dr-richard-cook/
- **Interactive map:** https://explore.psychsafety.com/?node=richard-cook

## Connected concepts (11)

- [From Safety-I to Safety-II: A White Paper](https://explore.psychsafety.com/n/hollnagel-wears-braithwaite-2015.md) (paper)
- [Blametropism](https://explore.psychsafety.com/n/blametropism.md)
- [Complexity](https://explore.psychsafety.com/n/complexity.md)
- [HOP](https://explore.psychsafety.com/n/hop-human-and-organisational-performance-training.md)
- [A Tale of Two Safeties](https://explore.psychsafety.com/n/hollnagel-2012-tale.md) (paper)
- [Building and Revising Adaptive Capacity Sharing for Technical Incident Response: A Case of Resilience Engineering](https://explore.psychsafety.com/n/cook-long-2021.md) (paper)
- [How Not to Investigate an Accident](https://explore.psychsafety.com/n/kletz-2011.md) (paper)
- [Human Error & PS](https://explore.psychsafety.com/n/psychological-safety-human-error.md)
- [Normal Accidents](https://explore.psychsafety.com/n/normal-accidents.md)
- [Safety I & Safety II](https://explore.psychsafety.com/n/psychological-safety-73-safety-i-safety-ii.md)
- [WAI vs WAD](https://explore.psychsafety.com/n/psychological-safety-work-as-imagined-vs-work-as-done.md)