# Zero Defects & PS

*Tom Geraghty · Safety & Human Error, Models & Critique*

Uses John Boyd's refusal to sign a Zero Defects pledge at Eglin Air Force Base to examine how aiming for zero defects produces more defects, not fewer. Shows how impossible targets generate performance theatre that conceals rather than reduces error.

- **This page:** https://explore.psychsafety.com/n/psychological-safety-89-zero-defects/
- **Read the full article on psychsafety.com:** https://psychsafety.com/psychological-safety-89-zero-defects/
- **Interactive map:** https://explore.psychsafety.com/?node=zero-defects

## Connected concepts (2)

- [Normalisation of Deviance (Challenger)](https://explore.psychsafety.com/n/normalisation-of-deviance.md)
- [Deming's 14 Points](https://explore.psychsafety.com/n/demings-14-points-of-management.md)