Deming's 14 Points

Tom Geraghty · Models & Critique, Safety & Human Error

Examines Deming's 14 Points of Management — particularly 'drive out fear' — and their relevance to psychological safety. Traces Deming's influence on Japanese manufacturing and argues his deep understanding of the psychology of work anticipated the PS field by decades.

Neighbours (8)

• Out of the Crisis (paper)
• Andon Cord
• HOP
• Soft to Each Other, Hard on the System
• The PS Framework
• Man, The Unknown
• Understanding Variation
• Zero Defects & PS