The Field Guide › Article

Deming's 14 Points

Tom Geraghty · Models & Critique, Safety & Human Error

Examines Deming's 14 Points of Management — particularly 'drive out fear' — and their relevance to psychological safety. Traces Deming's influence on Japanese manufacturing and argues his deep understanding of the psychology of work anticipated the PS field by decades.

Connected concepts (8)

• Out of the Crisis (paper)
• Andon Cord
• HOP
• Soft to Each Other, Hard on the System
• The PS Framework
• Man, The Unknown
• Understanding Variation
• Zero Defects & PS