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Civility Saves Lives

Tom Geraghty · Interpersonal Practice, Stories & Cases, Safety & Human Error

Examines evidence from Christie Nolan and the Civility Saves Lives campaign that incivility in clinical settings directly harms patient outcomes. Argues rudeness is not merely unpleasant but operationally dangerous — and that civility is not the same as niceness but is the floor on which PS stands.

Connected concepts (6)

• Disrupted Routines: Team Learning and New Technology Implementation in Hospitals (paper)
• Psychological Safety, Trust, and Learning in Organizations: A Group-level Lens (paper)
• Learning from Error
• Good Management Saves Lives
• Safety I & Safety II
• Safety amid the Scalpels: Creating Psychological Safety in the Operating Room (paper)