The Field Guide › Paper

Disrupted Routines: Team Learning and New Technology Implementation in Hospitals

Edmondson · Team Learning, Safety & Error · Administrative Science Quarterly · 2001 · Paywalled

Field study of cardiac surgery teams implementing a radical new technology. Found that psychological safety enabled non-surgeons to speak up across steep status hierarchies, renegotiating ingrained roles to make the technology work. Teams that established PS were significantly more successful implementers — one of the most cited empirical demonstrations of PS in high-stakes settings.

Connected concepts (19)

• Psychological Safety and Learning Behavior in Work Teams (paper)
• Organizational Errors: Directions for Future Research (paper)
• Psychological Safety: A Meta-Analytic Review and Extension (paper)
• Crew Resource Mgmt
• Failing to Learn and Learning to Fail (Intelligently): How Great Organizations Put Failure to Work to Innovate and Improve (paper)
• How We Respond
• Managing the Risk of Learning: Psychological Safety in Work Teams (paper)
• Methodological Fit in Management Field Research (paper)
• Personal and Organizational Change Through Group Methods: The Laboratory Approach (paper)
• Psychological Safety, Trust, and Learning in Organizations: A Group-level Lens (paper)
• Speaking Up in the Operating Room: How Team Leaders Promote Learning in Interdisciplinary Action Teams (paper)
• Just Culture
• Lessons from Everest: The Interaction of Cognitive Bias, Psychological Safety, and System Complexity (paper)
• Making it Safe: The Effects of Leader Inclusiveness and Professional Status on Psychological Safety and Improvement Efforts in Health Care Teams (paper)
• Reducing Power Gradients
• Watermelon Effect
• Civility Saves Lives
• Team Learning in the Field: An Organizing Framework and Avenues for Future Research (paper)
• Safety amid the Scalpels: Creating Psychological Safety in the Operating Room (paper)