Betrayal of Trust in Organizations

Elangovan & Shapiro · Trust & Interpersonal · Academy of Management Review · 1998

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An analysis of betrayal of trust in organisations, examining what happens when trust is violated and the conditions under which people choose to betray trust placed in them. Develops a model of the betrayer's decision process, distinguishing motivations, the role of self-interest, and the situational pressures that make betrayal more likely. Relevant to understanding the absence and breakdown of trust: where trust is missing or has been violated, relationships turn defensive and people spend energy on self-protection (political manoeuvring, status preservation) that might otherwise have gone into the work.

Elangovan, A.R. and Shapiro, D.L. (1998) 'Betrayal of trust in organizations', Academy of Management Review, 23(3), pp. 547–566.

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