The Field Guide › Paper
An integrative model of organizational trust proposing that trustworthiness comprises three factors: ability (competence in a specific domain), benevolence (the extent to which the trustor believes the trustee wants to do good to them), and integrity (adherence to principles the trustor finds acceptable). The model distinguishes trust from trustworthiness, treats trust as willingness to be vulnerable, and accounts for the role of the trustor's propensity to trust. One of the most cited papers in the organisational trust literature and foundational to subsequent work on trust in teams, including its relationship to psychological safety.