The Field Guide › Paper
A developmental model of trust in work relationships proposing three stages: calculus-based trust (grounded in deterrence and rational calculation of costs and benefits), knowledge-based trust (built through repeated interaction and growing predictability), and identification-based trust (rooted in shared values and mutual understanding). The model treats trust not as a fixed trait but as something that develops, deepens and can regress through relationship stages. Also addresses how trust is maintained and repaired when violated, connecting to later work on psychological safety and relational repair.