Voice Flows to and around Leaders: Understanding When Units Are Helped or Hurt by Employee Voice

Detert · Voice & Silence, Power & Equity · Administrative Science Quarterly · 2013 · Open access

Examines when and why employee voice benefits or harms unit performance. Found that voice directed upward to leaders helps when leaders are receptive and have the power to act, but can hurt when it is not acted upon — raising the cost of speaking up for future attempts. Introduces a flow model of voice that goes beyond individual-level antecedents.

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