Dr Richard Cook

Tom Geraghty · Safety & Human Error, Models & Critique

A tribute to Dr Richard Cook, framing his 1998 paper 'How Complex Systems Fail' as equivalent in importance to Deming's 14 points. Uses Cook's eighteen characteristics of complex system failure to show why human error is always the beginning of an investigation, not the end.

Explore this node in the interactive map → Read the full article on psychsafety.com →

Connected concepts (11)

From Safety-I to Safety-II: A White Paper (paper)
Blametropism
Complexity
HOP
A Tale of Two Safeties (paper)
Building and Revising Adaptive Capacity Sharing for Technical Incident Response: A Case of Resilience Engineering (paper)
How Not to Investigate an Accident (paper)
Human Error & PS
Normal Accidents
Safety I & Safety II
WAI vs WAD