Shared Leadership in Multiteam Systems: How Cockpit and Cabin Crews Lead Each Other to Safety

Bienefeld & Grote · Voice & Silence, Power & Equity · Human Factors · 2014 · Paywalled

Studied speaking up among nearly 1,500 aircrews in a European airline. Found PS mediated the relationship between status and voice within teams, but not across teams — where it was the boundary-spanning role of cabin managers that mattered. A nuanced empirical demonstration of how PS operates in multi-team systems.

Bienefeld, N. and Grote, G. (2014) 'Shared leadership in multiteam systems: How cockpit and cabin crews lead each other to safety', Human Factors, 56(2), pp. 270–286.

Neighbours (17)

• Employee Voice and Silence: Taking Stock a Decade Later (paper)
• Crew Resource Mgmt
• Leadership Behavior and Employee Voice: Is the Door Really Open? (paper)
• Psychological Safety, Trust, and Learning in Organizations: A Group-level Lens (paper)
• The Tenerife Disaster
• Making it Safe: The Effects of Leader Inclusiveness and Professional Status on Psychological Safety and Improvement Efforts in Health Care Teams (paper)
• Organisational Fabric
• Reducing Power Gradients
• Silence That May Kill: When Aircrew Members Don't Speak Up and Why (paper)
• Watermelon Effect
• CAP 737: Flight-crew Human Factors Handbook (paper)
• Cultural Diversity and Crew Communication (paper)
• Hierarchy in the Cockpit: How Captains Influence the Decision-Making of Young and Inexperienced First Officers (paper)
• PS in Aviation
• The Persistence of Safety Silence: How Flight Deck Microcultures Influence the Efficacy of Crew Resource Management (paper)
• Safety amid the Scalpels: Creating Psychological Safety in the Operating Room (paper)
• Status and Cockpit Dynamics: A Review and Empirical Study (paper)